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Privacy Policy

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TrainsmartPR.com is operated by Accelera LLC, doing business as TrainSmart PR, OsteoStrong San Patricio, and/or related wellness, recovery, and performance service brands, as applicable. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, purchase services, schedule appointments, or communicate with us.

By using this website, you agree to the terms of this Privacy Policy.

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1. Information We Collect

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We may collect information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Phone number

  • Billing information

  • Appointment or scheduling information

  • Service interests, such as pre-operative optimization, post-operative recovery, KAATSU training, AlterG treadmill training, OsteoStrong, MyoACT, cold compression, or related wellness services

  • Information submitted through contact forms, intake forms, consultation requests, or promotional forms

  • General health, fitness, injury, surgery, or recovery-related information that you choose to provide

We may also collect limited technical information automatically when you visit the website, including:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on the website

  • Referral source

  • Cookies or similar tracking data

2. How We Use Your Information

We may use the information we collect to:

  • Respond to your inquiries

  • Schedule consultations, sessions, or appointments

  • Provide information about our programs and services

  • Process payments or service purchases

  • Send appointment reminders or service-related communications

  • Provide customer support

  • Improve our website, marketing, and user experience

  • Maintain internal records

  • Comply with legal, regulatory, billing, or security obligations

  • Send promotional communications, if permitted by law and your communication preferences

3. Payments and Stripe

If you purchase services through our website, payments may be processed by Stripe or another third-party payment processor. We do not directly store your full credit card number on our website servers.

Payment processors may collect and process information needed to complete your transaction, including your name, billing details, payment method, and transaction information. Their handling of payment data is governed by their own privacy and security policies.

4. Health, Fitness, and Medical Information

TrainSmart PR may collect general health, fitness, surgery, rehabilitation, or wellness-related information that you voluntarily provide so we can better understand your goals and help determine whether a service may be appropriate.

Unless specifically stated otherwise, information submitted through this website is not intended to create a physician-patient relationship, establish a formal medical record, or replace medical evaluation by a licensed healthcare professional.

If services are provided by a licensed medical provider, covered healthcare entity, or affiliated medical practice, certain information may be subject to separate medical privacy obligations, including HIPAA or a separate Notice of Privacy Practices. HIPAA applies to covered entities and business associates handling protected health information under applicable law.

Do not submit urgent medical information, emergency symptoms, or time-sensitive medical concerns through this website. For emergencies, call 911 or seek immediate medical care.

5. How We Share Information

We do not sell your personal information.

We may share information with trusted third parties only when reasonably necessary to operate our business, provide services, or comply with legal requirements. These may include:

  • Payment processors

  • Scheduling platforms

  • Website hosting providers

  • Email or text messaging platforms

  • Marketing or analytics tools

  • Professional advisors, such as legal, accounting, or compliance consultants

  • Service providers assisting with operations, billing, communications, or customer support

  • Government, regulatory, or legal authorities when required by law

We may also share information with affiliated entities or service providers involved in your care, training, recovery, or wellness program, when appropriate and permitted by law.

6. Text Messages, Email, and Marketing Communications

If you provide your phone number or email address, we may contact you regarding:

  • Appointment scheduling

  • Service purchases

  • Program reminders

  • Follow-up communications

  • Promotional offers

  • Educational content

  • Website inquiries

You may opt out of promotional emails by using the unsubscribe link included in those emails, when available. You may opt out of promotional text messages by replying STOP, if text messaging is used.

Service-related communications, such as appointment reminders, payment notices, or administrative messages, may still be sent when necessary.

7. Cookies and Website Analytics

Our website may use cookies, pixels, analytics tools, or similar technologies to understand website traffic, improve user experience, and measure marketing performance.

These tools may collect information such as pages visited, device type, browser type, location approximation, referral source, and interactions with the website.

You may adjust your browser settings to block or delete cookies. However, some parts of the website may not function properly if cookies are disabled.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, email system, or electronic storage method is completely secure. We cannot guarantee absolute security of information transmitted through the website.

The FTC recommends businesses assess what personal information they collect, understand who has access to it, and implement appropriate safeguards based on how information flows through the business.

9. Data Breach Notification

If we become aware of a security breach involving personal information, we will evaluate the situation and provide notices as required by applicable law.

Puerto Rico law requires certain entities that own or maintain databases containing personal information of Puerto Rico residents to notify affected individuals when there is a qualifying security breach involving unencrypted personal information.

10. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing services

  • Maintaining business records

  • Complying with legal, tax, accounting, or regulatory requirements

  • Resolving disputes

  • Enforcing agreements

  • Protecting our rights and operations

When information is no longer needed, we may securely delete, de-identify, or archive it in accordance with our internal procedures and applicable law.

11. Your Privacy Choices

Depending on applicable law and the nature of the information, you may request to:

  • Access certain personal information we maintain about you

  • Correct inaccurate information

  • Request deletion of certain information

  • Opt out of promotional communications

  • Ask questions about how your information is used

We may need to verify your identity before fulfilling certain requests. Some information may need to be retained for legal, billing, medical, tax, safety, or operational reasons.

12. Children’s Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13 without appropriate parental or guardian consent.

If a parent or guardian believes a child has submitted personal information through our website, they may contact us to request review or deletion.

13. Third-Party Links

Our website may contain links to third-party websites, platforms, payment processors, social media pages, or external resources.

We are not responsible for the privacy practices, content, or security of third-party websites. You should review the privacy policies of any third-party website you visit.

14. Social Media and Public Comments

If you interact with us through social media platforms, your activity may be visible to others depending on your privacy settings and the platform’s policies.

Do not post personal medical information, private health details, billing information, or confidential information in public comments, direct messages, or social media posts.

15. No Medical Advice Through Website Use

The information on TrainsmartPR.com is provided for general educational, wellness, fitness, and service-information purposes. It should not be interpreted as individualized medical advice, diagnosis, or treatment.

Submitting a form, browsing the website, or purchasing a non-medical wellness or training service does not automatically create a physician-patient relationship.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

17. Contact Us

For questions about this Privacy Policy or your personal information, contact us at:

TrainSmart PR / Accelera LLC
San Patricio Plaza
Guaynabo, Puerto Rico
Email: accelerahealthpr@gmail.com
Phone: 787-603-3060

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